Privacy Policy

Last Updated: October 2026

Coco Palms MMR Group Private Limited (“Coco Palms MMR Group”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use:

https://cocopalmsmmrgroup.com/

This Privacy Policy applies to visitors, customers, business enquiries, and other users of our Website.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following information.

1.1 Information You Provide Directly

When you contact us, submit an enquiry, create an account, or place an order, we may collect information such as:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Company or organisation name

• GST or business information where voluntarily provided

• Product and order details

• Enquiry details

• Account login information

• Any other information you voluntarily provide to us

Please do not submit sensitive personal information through general enquiry or contact forms unless it is specifically requested and necessary.

1.2 Payment Information

When you purchase products through our Website, payments may be processed through third-party payment providers.

Depending on the payment method used, the payment provider may collect and process payment-related information such as card, bank, UPI, or other transaction details.

We do not intend to store complete payment card details on our own servers.

Payment information may be handled directly by the relevant payment gateway in accordance with its own privacy policy and security practices.

1.3 Automatically Collected Information

When you visit our Website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location information

• Pages visited

• Date and time of visits

• Referring website

• Website interaction information

• Diagnostic and performance information

This information may be collected through server logs, cookies, analytics services, security tools, and similar technologies.

2. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, security, performance, and user experience.

Cookies may be used for purposes including:

• Keeping the shopping cart functioning

• Maintaining login or session information

• Remembering user preferences

• Understanding Website traffic

• Measuring Website performance

• Improving Website functionality

• Detecting fraudulent or suspicious activity

• Supporting marketing or advertising activities where applicable

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of parts of the Website, including shopping and account-related features.

3. How We Use Your Information

We may use personal information for legitimate business purposes, including:

• Processing and fulfilling orders

• Delivering purchased products

• Processing payments

• Responding to enquiries

• Providing customer support

• Communicating regarding orders and enquiries

• Managing customer accounts

• Providing quotations or business information

• Improving our Website and services

• Maintaining Website security

• Detecting and preventing fraud or abuse

• Maintaining business and transaction records

• Complying with legal and regulatory requirements

• Sending relevant promotional communications where permitted by law

We will use personal information only for purposes that are reasonably connected with our business operations or as otherwise permitted by applicable law.

4. Order and Customer Information

If you purchase products through the Website, we may retain information associated with your transaction, including:

• Customer name

• Contact details

• Billing information

• Shipping information

• Products purchased

• Order value

• Order date

• Transaction status

• Customer communications relating to the order

This information may be retained for order fulfilment, customer support, accounting, tax, legal, fraud prevention, and record-keeping purposes.

5. Business and Product Enquiries

If you submit a product or business enquiry, we may use the information you provide to:

• Respond to your enquiry

• Provide product information

• Provide quotations

• Discuss product availability

• Communicate regarding your business requirements

• Follow up regarding your enquiry

We may retain enquiry information for legitimate business and customer-service purposes.

6. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about:

• Products

• Offers

• New product launches

• Company updates

• Business announcements

• Other relevant commercial communications

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional and service-related communications, such as order confirmations and delivery information, may still be sent where necessary.

7. Sharing of Personal Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

• Payment gateway providers

• Courier and logistics providers

• Website hosting providers

• Website maintenance and technology providers

• Analytics providers

• Security and fraud-prevention services

• Email or communication service providers

• Professional advisers

• Accounting and tax service providers

• Government authorities or law-enforcement agencies where legally required

Third-party service providers may process information on our behalf and may have their own privacy policies and terms.

8. Third-Party Services

Our Website may use third-party services for functions such as:

• Payment processing

• Website analytics

• Security

• Website hosting

• Email delivery

• Embedded content

• Social media integrations

• Advertising and marketing

These third parties may collect information according to their own privacy policies.

We recommend reviewing the privacy policies of third-party services you interact with through our Website.

9. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure, or destruction.

However, no website, server, electronic transmission, or storage system can be guaranteed to be completely secure.

You acknowledge that transmission of information over the internet involves inherent security risks.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing orders

• Providing customer support

• Maintaining business records

• Accounting and taxation requirements

• Resolving disputes

• Preventing fraud

• Complying with legal obligations

• Enforcing agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally permissible

• Withdraw consent where processing is based on consent

• Request information about how your personal information is processed

• Opt out of certain marketing communications

Some requests may be subject to legal, contractual, security, or legitimate-business limitations.

To exercise applicable rights, please contact us using the contact information provided on the Website.

12. Children’s Privacy

Our Website is intended for general audiences and is not specifically directed at children.

We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.

13. Third-Party Websites

Our Website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

You should review the privacy policy of any external website before providing personal information.

14. International Data Processing

Some service providers used by us may process or store information outside India.

Where personal information is transferred to another country, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised Last Updated date.

Your continued use of the Website after changes are published constitutes acknowledgement of the updated Privacy Policy, subject to applicable law.

16. Legal and Regulatory Compliance

We may collect, use, retain, or disclose personal information where necessary to:

• Comply with applicable laws and regulations

• Respond to lawful requests from government authorities

• Protect our legal rights

• Investigate suspected fraud or misuse

• Prevent security threats

• Enforce our agreements and policies

17. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident and provide notifications where required by applicable law.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Coco Palms MMR Group Private Limited

Website: https://cocopalmsmmrgroup.com/

For privacy-related enquiries, please use the contact details provided on the Website.

Coco Palms MMR Group Private Limited
Last Updated: October 2026